Return and Refund Policy

Items that are faulty, unsafe or do not match their description will be refunded or exchanged where proof of purchase is provided.

*We do not offer discretionary exchange or refunds on Educational Study Aids, Gift Cards, Special Orders or Sale Items. We also do not offer discretionary exchange or refunds on audio purchases.

 

To return an online order within the refund policy period, please contact us and we will then give you instructions on how best to return your order so we can process your refund.

To contact us regarding returning or cancelling an order, please contact us via email:

helen@lightwords.com.au